Credit Card Freedom
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What Our Clients Say
“I appreciate the friendly and prompt customer service that FoodTronix provides 24 hours a day. As my unique business has evolved, so has FoodTronix products and services. I can recall numerous of times when I had system issue at 1am during the peak of my business with music and the crowd in the background, I got the help I needed and also received a follow up call the next day. As part of the customer service industry, I truly appreciate their great service.”
- Big Shots Sports Bar & Grill
Freedom to Choose Your Credit Card Processor
The world of Point of Sale and payment processing has been radically changing recently with acquisitions and dictatorship sales strategies, forcing business owners caught in the storm to decide to take the short term loss and start over with a new system, or take the long term loss and try to survive the bombardment of changes dictated to them.
FoodTronix remains committed to remaining one of the last freestanding true American Point of Sale and Restaurant Management System suppliers. We not only believe it is your right to retain your freedom to decide what's right for your business, but your duty as a responsible American business owner. Most restaurant owners want the ability to make good financial decisions to progress their business growth and to freely benefit from the new and emerging financial products that can help them achieve their goals coupled with a Point of Sale or Restaurant Management System that will support those decisions.
We see many customers get looped in on "hard to believe" offers to find themselves locked in contracts or arrangements where the vendor has the power to change pricing and dictate the terms during the relationship with or without notice. We see many of these customers learning how debilitating that really is over the course of business, try to course correct, only to get drug through a losing legal battle that normally closes stores followed by a business and personal bankruptcy.
When shopping for a Point of Sale or Restaurant Management System, take these simple things into consideration:
1 Understand what experience you are trying to provide in your store (fast and techy or relaxed and casual)
2 Understand and identify exactly what features you really do need now. Technology is changing too fast to plan very far out, what may be a neat feature now may be old news in a year
3 Understand the service level the vendor provides (ask for specific onsite SLA's). Remember if you're a brick and mortar store, and things are in a bad way in the store, how many minutes, hours, or days do you want to limp along and lose business and money
4 Understand modular and recurring costs - many vendors will tack on extra charges for gift card processing, loyalty, labor management, inventory and more. Spend like an investor, keep the recurring expenses as low as possible, even if it costs a little more up front and reap the recurring profits
5 Understand if the vendor you are shopping forces you to use their credit card processing, and if so, is their solution the only one that meets your needs. Remember if you end up having to change POS companies, there's data loss and training coupled with the new investment.
Our prayer and mission is centered around your operation's success. If what we bring to the table would help achieve that, our family would love to partner with yours to grow together!
Frequently Asked Questions
How much does it cost?
Depending what your needs are, the point of sale system can start as low as $40 or be in excess of $10,000. We recommend you familiarize yourself with the POS buyer's guide, then contact our restaurant consultant who can give exact figures.
How long have you been in business?
Incepted and based in Grapevine, TX, FoodTronix has been operating since 2002.
What happens if I need support?
Day or night, weekends or holidays, we are open 24x7 with live tech support agents based in Grapevine, TX to handle your support concerns. Fun fact: 99% of our calls are easily resolved remotely saving time for everybody!
How long does it take to have a system up and running in my restaurant?
This depends on how customized your system needs are. For a simple system used by most stores, the delivery timeline including the menu programming and shipping averages 2 - 4 weeks.
What are the hardware warranties?
The warranties vary based on manufacturer. Most all touchcomputers, desktop computers, touchscreen monitors, receipt and kitchen printers carry a 3-year parts and labor warranty. Our cash drawers carry a 2-year parts and labor warranty. Our caller ID interceptors, customer displays, food scales, barcode scanners, fingerprint readers, battery backups, network routers, and network switches carry a 1-year parts and labor warranty. These are manufacturer backed warranties, our maintenance program covers us being your primary point of contact regarding these issues.
What is the difference between your full service option and quick serve?
Our ordering screens are optimized for the store environment. This is necessary as cashiers need functions waiters do not, and vice versa. This does make our system leaps and bounds more productive within those 2 respective environments.