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7 Features to Look for in the Best Restaurant Phone System

Communication is vital for any business, but more so for businesses dealing directly with a large volume of customers daily such as restaurants.

Luckily, technology has made it easier for brands to stay connected not just with their customers but also with their suppliers through a restaurant phone system.

If you’re a restaurant owner who is considering adding a phone service for your restaurant, or if you’re wondering what features to look for in a business phone service, read on to know more.

What Is a Restaurant Phone System?

A restaurant phone system is a telecom solution that helps manage inbound and outbound calls, as well as other tasks such as:

  • voicemails,
  • conference calls,
  • automated customer service, and
  • a whole lot more.

This type of phone system can be used by any business in the food and beverage industry, including restaurants, cafes, bars, and pubs, to name a few.

Business phone systems are also often called VoIP phone systems, which stand for Voice over Internet Protocol phone systems.

5 Main Benefits of a Business Phone System to Restaurants

Installing a business phone system comes with a number of benefits for restaurants. These benefits include:

1. Boost customer service

A business phone system can help improve customer service in a restaurant by making it easier for customers to get in touch with the right person.

Additionally, features such as automated customer service and call recording can help to further improve the quality of customer service.

2. Better time management

A business phone system can help to save time by automating tasks such as taking messages and setting up conference calls.

This can free up time for staff to focus on their main tasks, such as preparing food or dealing with customers.

3. Increased sales

A business phone system can help to increase sales in a restaurant by making it easier for customers to place orders over the phone. Additionally, features such as call tracking can help to identify sales opportunities.

4. Widen your reach

If you have multiple locations for your restaurant, a business phone system with good internet service can greatly improve your domestic and even international reach.

This can help you attract more customers and grow your business.

5. Easier maintenance

A business phone system can be easily maintained with the help of a VoIP provider.

This can save you time and money, as you won’t need to hire extra staff to manage the system.

How Does a VoIP Phone System Work?

A VoIP phone system works by converting your voice into digital signals and then sending them over the internet. This is in contrast to a traditional phone system, which uses analog signals.

The main advantage of using a VoIP phone system is that it can be used with any broadband internet connection. This means that you can make and receive calls anywhere there is an internet connection, whether it’s at your home, office, or even on the go.

What Features Should You Look for in a Restaurant Phone System?

Now that you know the benefits of a business phone system, you might be wondering what features to look for when choosing one. Here are some factors to consider:

1. Versatility

In spite of the technological advances today, internet service providers are not 100% reliable. It’s best to choose a restaurant phone system that is able to accommodate both VoIP and copper line connections in order to maximize your efficiency.

It also comes in handy to choose a business phone service that offers cellular backup internet. In the event of an internet service outage, your business phone system will still be able to function using a cellular connection.

2. POS Caller ID Integration

A POS caller ID integration allows you to know exactly who is calling, even if they are not in your contact list. This can be a valuable feature, especially if you are expecting an important call from a customer or supplier.

It’s also best to choose one that comes part and parcel with your solution, as most service providers only offer this as an additional cost.

3. Call Recording

Call recording can be a valuable tool for training purposes or for quality control. It can also be used to provide evidence in the event of a dispute.

4. Automated Attendant

An automated attendant can save you time by greeting callers and directing them to the appropriate extension. This can be a valuable feature, especially during busy periods.

5. CRM Integration

CRM integration allows you to keep track of your customers and their orders. This can be a valuable tool for sales and marketing purposes.

Additionally, choose a service provider that offers automated marketing into your phone system, such as tailoring online ordering promotions.

6. Auto-Redirects

Auto-redirects, when there is a high number of callers, are another appealing feature to consider.

This can happen during lunch and dinner rushes, so it would be best to have a business phone system that can automatically direct calls to another line or even to your mobile phone.

7. Automated Reporting

This best-practice feature allows you to generate reports, so you can track your marketing efforts, staff performance, and customer service interactions.

It’s best to choose a business phone system that offers this as part of the package, as most service providers only offer it as an additional cost.

What Should You Consider When Choosing the Best Restaurant Phone System?

Now that you know what features to look for in a business phone system, there are also other non-tangible features you should consider:

1. Ease of use

The best restaurant phone systems are those that are easy to use and require little to no training.

This can help you save time and money, as you won’t need to invest in extra resources to train your staff.

2. Reliability

When choosing a business phone system, be sure to choose one that is reliable and has a good reputation.

This way, you can be sure that your business phone system will be able to withstand the demands of your restaurant.

3. Scalability

As your business grows, so too will your need for a more robust phone system.

Be sure to choose a restaurant phone system that is scalable, so you can easily upgrade your system as your business grows.

4. Free Trials

When looking for a business phone system, it’s best to choose one that offers a free trial.

This allows you to test out the features and see if it’s the right fit for your restaurant.

5. Support

Finally, be sure to choose a restaurant phone system that comes with good support.

This way, you can be sure that someone is always there to help you in the event that you have any problems with your system.

How FoodTronix Can Help You with Your Integrated Phone System Needs

FoodTronix is a Texas-based restaurant POS solutions provider, offering a variety of technology for the food and beverage industry including the best restaurant phone system on the market.

We offer a wide range of features, such as POS caller ID integration, call recording, and CRM integration, to name a few.

Additionally, our system is easy to use and requires little to no training. Plus, we offer a free trial so you can see for yourself how our system can benefit your restaurant.

If you’re ready to take your restaurant to the next level, book a free consultation with us today to learn more about our integrated phone system solutions.