More From FoodTronix
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Based on your support plan, you can choose from the following methods of support from FoodTronix.
- Virtual Online Support
- Telephone Technical Support
- Onsite Support
This area allows you to download recently updated products and drivers.
Telephone Technical Support
You must subscribe to technical support in order to get this support, or in need of an activation code. You can reach our technical support at 817-251-9726817-251-9726.
Frequently Asked Questions
How much does it cost?
Depending what your needs are, the point of sale system can start as low as $40 or be in excess of $10,000. We recommend you familiarize yourself with the POS buyer's guide, then contact our restaurant consultant who can give exact figures.
How long have you been in business?
Incepted and based in Grapevine, TX, FoodTronix has been operating since 2002.
What happens if I need support?
Day or night, weekends or holidays, we are open 24x7 with live tech support agents based in Grapevine, TX to handle your support concerns. Fun fact: 99% of our calls are easily resolved remotely, saving time for everybody.
How long does it take to have a system up and running in my restaurant?
This depends on how customized your system needs are. For a simple system used by most stores, the delivery timeline including the menu programming and shipping averages 2 - 4 weeks.
What are the hardware warranties?
The warranties vary based on manufacturer. Most all touch computers, desktop computers, touchscreen monitors, receipt and kitchen printers carry a 3-year parts and labor warranty. Our cash drawers carry a 2-year parts and labor warranty. Our caller ID interceptors, customer displays, food scales, barcode scanners, fingerprint readers, battery backups, network routers, and network switches carry a 1-year parts and labor warranty. These are manufacturer backed warranties. Our maintenance program covers us being your primary point of contact regarding these issues.
What is the difference between your full service option and quick serve?
Our ordering screens are optimized for the store environment. This is necessary as cashiers need functions that waiters do not, and vice versa. This does make our system leaps and bounds more productive in those two respective environments.